Summary
Before Work Begins
Full refund available
After Work Begins
50% deposit non-refundable
Undelivered Items
Proportional refund guaranteed
1. Deposit Policy
- •All projects require a 50% deposit before work begins. This deposit secures your project slot and covers initial discovery, planning, and design work.
- •The deposit is non-refundable once work has commenced. "Work commenced" means we have begun any portion of the project including discovery calls, design mockups, or development.
- •If you cancel before work begins (prior to any discovery call or design work), your deposit will be refunded in full within 5 business days.
2. Delivery Guarantee
- •We guarantee delivery of every item listed in your agreed scope of work. Your scope of work is documented in your project proposal and confirmed in writing before work begins.
- •If we are unable to deliver a specific item listed in your scope of work, we will refund the portion of the project fee attributable to that undelivered item.
- •Refunds for undelivered items are calculated based on the proportional value of that item within the total project scope.
3. Revision and Dispute Resolution
- •Every project includes one round of revisions. If you are not satisfied with the initial delivery, you may submit a consolidated list of revision requests.
- •We will address all revision requests within the agreed scope. Revisions do not entitle you to a refund if the work delivered matches the agreed scope.
- •If you believe delivered work does not match the agreed scope, you must notify us in writing within 7 days of delivery. We will review and respond within 3 business days.
4. Circumstances Outside Our Control
- •If Chew Technology must cancel a project due to circumstances outside our control (illness, emergency, or other force majeure events), we will refund any fees paid for work not yet completed.
- •We will provide written notice as soon as possible and deliver all completed work to you.
5. No Refunds After Final Delivery
- •Once a project has been delivered and final payment has been received, no refunds will be issued.
- •If you discover issues with delivered work after final payment, please contact us. We will address legitimate issues at no additional charge within 30 days of delivery.
- •Issues arising from changes you make to the delivered work after handoff are not covered under this policy.
6. Requesting a Refund
- •To request a refund, contact us at hello@chewtechnology.com with your project name, invoice number, and a description of your request.
- •We will review all refund requests within 5 business days and respond with our determination.
- •Approved refunds will be processed within 10 business days via the original payment method.
7. Contact
- •For questions about this Refund Policy, contact us at hello@chewtechnology.com.
- •We are committed to fair, transparent business practices. If you have a concern, please reach out — we want to resolve it.
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